Frequently Asked Questions

Everything you need to know about shopping with AFERELLE.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking number via email as soon as your package is dispatched.

What is your return policy?

We offer a 14-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a request.

How do I ensure I'm ordering the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these to your favorite existing garments for the best fit.

Do you offer international shipping?

Yes, AFERELLE ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Are your materials ethically sourced?

Quality and ethics are at our core. We partner with certified manufacturers to ensure high-quality fabrics and fair labor practices across our supply chain.